We strive to deliver products purchased from The Perfume Bar in excellent condition and in the fastest time possible.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.
If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.
Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
Please tap on the “Orders” section under the account menu of the website to check your order status.
You can change your order’s shipping address before we’ve shipped it by getting n touch with our customer care representatives. Extra charges (if applicable) shall be levied.